Shipping policy

Made to order, printed near you

Each print is made to order by our printing partner, whenever possible in its production centre closest to you. Its network covers the UK, the US, the EU, Canada, Australia, Japan and more. An order with several prints may arrive in separate parcels.

Delivery times (estimates)

  • UK, EU, US, Canada, Australia, New Zealand, Norway and Singapore: usually 3 to 8 business days from your order, production included.
  • Other destinations: usually 1 to 3 weeks.
  • Holiday periods can add a few days. In any case, your order is delivered within 30 days; if it is not, write to us.

Shipping costs

  • Free shipping on orders from €75 to EU countries (excluding overseas territories), the UK and the US: an A2 or larger print, or any 2 prints. Framed prints always qualify. The discount is applied automatically at checkout.
  • Other orders pay a flat rate, based on destination and size, shown at checkout before you pay.
  • Standard shipping only; there is no express option.

Customs and import taxes

Orders to the EU, the UK, Norway, the US, Canada, Australia, New Zealand and Singapore have no customs fees to pay. For other destinations (for example Switzerland, Japan or Mexico), import duties or taxes may be charged on delivery by your country's authorities; they are not included in our prices.

Tracking

When your order ships, you receive a tracking link by email whenever the carrier provides one.

Certificate of authenticity

Your digital certificate of authenticity is sent to you by email.

Address changes

Orders go into production within hours. If you spot a mistake in your address, write to us right away: we correct it free of charge as long as production has not started. A parcel returned because of an incorrect or incomplete address, or because it was not collected, cannot be reshipped; a new order is needed.

Late, lost or damaged parcels

  • If your parcel is late or seems lost, write to us: we follow it up with the carrier and, if it is lost, we reprint it or refund you.
  • If your print arrives damaged or defective, email us photos of the print, the packaging and the shipping label. Please do so within 30 days of delivery so we can have it reprinted quickly. This does not affect your statutory rights.

Questions

contact@saintpixel.shop